Résumé

I handle system administration and user support for LA Weekly’s Joomla-based content management system, Deadline Hollywood Daily’s WordPress system, and the Movable Type Enterprise system that powers the remainder of the weblogs published across the chain. Administration responsibilities include Apache webserver and MySQL database administration across a variety of UNIX-based systems, as well as installation, customization, troubleshooting, and upgrades of our various content management systems. User support comprises assistance with anything a writer or editor wants published, from basic HTML and advanced formatting to RSS feeds and audio/video encoding.

I am engaged in the maintenance and daily updating of this mutual company's public and client websites, including posting performance data and analyses, marketing materials, and academic research related to the investment process. Technologies include HTML, CSS, the Bricolage content management system, and Acrobat portable document format (PDF) manipulation. The US version of the website is located at http://www.dfaus.com/. Additionally, in the absence of a Mac-proficient IT department, I provide hardware, software, and cross-platform networking support for the half-dozen Macs in use at the company.

At HireCheck, an applicant background-checking firm, I undertook a full redesign of their marketing website, implemented later designs received for both their main and sister-company websites, and aided in the redesign and development of their web-based ordering application, using a combination of HTML, CSS, JavaScript, ASP, ASP.Net, and VBScript, in addition to the standard complement of graphic design tools (Illustrator, Photoshop, Fireworks, etc.).

I acted as a liaison for Apple to the retail resellers and the students, faculty, and bookstore staff of the campus resellers in northeast Ohio. Responsibilities included briefing and training sales staff and management, installing and troubleshooting in-store displays, making product recommendations, providing technical support, devising and implementing local marketing strategies, and representing Apple at in-store events.

I founded October Design as a consulting firm serving individual and small-business customers in the northeast Ohio area. Services included installation and troubleshooting of Macintosh and Windows-based hardware and software, advising upon and establishing Internet access, and providing print and web design.

I provided instruction in mainstream software packages (Adobe Photoshop and PageMaker, CorelDraw and WordPerfect, FileMaker Pro, Microsoft Windows, Excel, and Word, Netscape Navigator, Quattro Pro, Quicken, QuickBooks, etc.) to business clients. Course and client experience levels ranged from double-click coaching to advanced applications training.

With TSS, IBM's service division spin-off, I provided on-site service for residential, small-business and enterprise customers of IBM and other OEM equipment in the northeast Ohio area. Responsibilities included system installation, problem determination, parts replacement, and maintaining positive customer relations under adverse conditions.

Member, American Mensa, Ltd.